Confidential
Job Title: Senior System Admin
Location: Abu Dhabi
Contract Duration: 1 Year – Extendable
Salary Range: 15000 AED
Responsibilities’ and roles:
Executes troubleshooting methodology and root cause analysis to resolve complex and advanced problems
Adheres to the agreed event management notification and escalation procedures
Perform problem management activities to minimize the adverse impact of faults and problems on the business caused by errors within the systems and to prevent the recurrence of faults related to these errors
Leads availability management activities to optimize maintenance and design measures that meet the SLA
Adheres to the entity change management policies and procedures
Prepares and executes systems maintenance plans to proactively manage reliability and service expectations
Responsible for Auditing, upgrading, and managing OSs on all production systems and components
Performs periodic review of configuration items (CI) to ensure compliance with policies and standards through operational readiness tasks
Identifies and follows best practices in performance tuning and optimization to identify and eliminate performance bottlenecks
Prepares and maintains technical documentation to the asset with the ongoing operation, maintenance, and development of the entity services
End User services:
Applies ITIL framework, closes Problem records within defined timeline threshold to minimize the impact on client /outage
Acts as Tier 3 focal point to resolve all break/fix and service degradation issues
Provides timely and frequent technical updates to customers, delivery, and capability management
Understand and support provisioned SLA services, this includes meeting response, resolution, reporting, and RCA timelines
Qualifications:
BSc. Degree in computer engineering, computer science or equivalent
Enterprise Advanced certifications in Microsoft, AWS, and other well-known Cloud vendors
Experience:
10 plus years in similar roles in large organizations
Job-specific skills:
Windows on-prem and Azure Administration
Linux O.S administration
Virtualized environment management
Backend systems (Cohesity backup, AD, DNS, DHCP, etc)
Experienced in Conducting DR exercise for the systems domain
Experienced in MS SQL environment by setting it up, maintain it and provide technical suggestions to improve it
ITIL v4 foundation as mandatory