Call Centre Agent

  • Full Time
  • Dubai, UAE
  • 4500 AED / Month


Our client a leading Insurance company is seeking to hire call Centre agent with Insurance background.

 Job Summary: 
Communicates with internal and external customers about policies, solutions, and marketing initiatives.

 Job Functions

·      Handle direct clients (individual) with and sell TMNF insurance products.
·      Provide timely and accurate response to client inquiries on existing policies with regard to policy amendments, billing, claims and upcoming renewals.
·      Provide quotations for various individual line products such as Motor, Travel, and Home Insurance.
·      Review customer documents based on company guidelines prior to policy issuance.
·      Process the renewal of policies for existing clients via E-portal.
·      Promote any on-going campaigns and schemes both for Individual and Corporate clients.
·      Release renewal notices to existing clients and follow up on their confirmation.
·      Answer incoming calls and respond to customer’s emails and chat inquiries.
·      Promote TMNF products over the phone and discuss the details of policy coverage.
·      Research, identify, and resolve customer queries by utilizing available tools.
·      Complete and update all abandoned, call-backs, customer feedback requests from all sources.
·      Document all call information according to standard operating procedures.

Salary: AED 4000 – 4500

Notice Period: Immediate

Insurance Experience is a must.

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