Telesales Team Leader

NSS ITC

Responsibilities:

• Manage a team of highly skilled Telesales Representatives

• Independently resolve all queries regarding our product platform and services in a single interaction

• Recruiting and training Telesales Representatives

• Assisting in the development of effective sales strategies

• Implementing and monitoring the performance of sales strategies

• Analyzing the performance of the telesales team members

• Preparing and setting monthly and weekly sales targets

• Building and maintaining long-term customer relations

• Preparing and presenting detailed and accurate sales reports

• Addressing any customer queries and complaints

• Maintaining an updated record of all important customer information in the database

• Assisting in developing sales scripts

• Recording sales calls and meetings details for future reference

• Keeping a track of KPIs

• Taking up any urgent requests or queries in a timely manner

• Any other task, specified by the Reporting Manager

Preferred Qualification:

Bachelor’s degree in Marketing, Business Management, or a related field

Previous experience in – Igaming/Entertainment/e-commerce/ would be an added advantage.

Accomodation provided by the company

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