The Fab Crew Technical Services
The Fab Crew are looking for a capable and experience operations coordinator to join our team. We are looking to support our existing management team with a new team member to enable us to scale and improve our operations coordination.
Job Description
To create daily, weekly and monthly invoices for clients, reconciling the work completed against the invoice and jobs in the management software.
Monitoring and responsible for providing adaily collections sheet to cleaning staff and following up on payments collected in cash, online payment, bank transfer and POS payment. Updating the customer account and sending a receipt as they are collected.
Available for calls from cleaning staff to answer any questions about customer accounts, payments or preferences.
Coordinating with our drivers daily to ensure cash collected is deposited in the bank each day.
Responsible for collections and management of client accounts. Working with management and customer support to ensure business and customer needs are balanced.
To keep a record of customer preferences for billing and collections and to provide detailed information on accounts and billing to customers as required.
Analysis of expenses and revenue to provide management reports to assist daily, weekly and monthly decision making.
To ensure reconciliation between payments and the bank statement.
To coordinate with payment providers to ensure adequate supplies for POS machines and that the business has optimum payment services in place to serve customers.
Issue of FPO and LPO for purchases
Collecting and evaluating annual insurance for both company liability and employee healthcare.
To keep a record of hours worked by the team and to update the management software with actual vs planned hours. To use this information to create monthly bonus calculations.
To record customer complaints submitted in a database for reconciliation at the end of the month.
Human resource administration including collection of documents for visa processing, recording sick days, leave and other entitlements.
Managing applications for holiday, emergency leave or cash advances.
Personal attributes and experience
Organised and experienced finance and administrator (BA or Masters preferred)
Calm and able to work under pressure
Someone who gets things done and manages their time effectively
Familiar with all accounting practices and able to create and analyse reports
Expert in Excel essential
Great English important (written, verbal and listening)
Flexible and hard working team player who would like to be a part of a success story
A self starter who can work independently
A strategic thinker who understands the impact of their actions and on the business
Driving license is an advantage but not essential
Management experience and used to working with senior business decision makers – understanding that discussions may be confidential.