Confidential
Computer Technician, with experience in networking and system support, required for a computer company based in Dubai.
Installing hardware and software systems
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Setting up computer security measures
Configuring computer networks
Offering technical support on-site or via phone or email
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Accurately document instances of hardware failure, repair, installation, and removal.
Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
Support development and implementation of new computer projects and new hardware installations.
Skills Required
B) Other Skills
• Excellent problem-solving and multitasking skills.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Good Communication skills.
• Excellent problem-solving skills and ability to think logically.
• Customer centric attitude and ability to work well in a team.
• Ability to stick to deadlines.
• Attention to Detail.
Important Note: Candidates with more than 5 years’ experience in device repairs and IT support with customer service skills are expected to apply for this role.