STAR TRADING LLC.
Call center representative
Education Requirements
High school diploma or equivalent
0-2 years of experience in the field or in a related area
Call Center Representative Essential Skills
Superior communications skills
Customer service skills
Computer knowledge
Detail oriented
Call Center Representative Roles & Responsibilities
Fundamental knowledge of or willingness to learn the company’s customer information systems and/or order system
Understand the company,its services and products
Respond to the needs of customers and provide personalized service
Manage and update customer databases
Day-to-Day Duties
Handle inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature
Follow basic procedures and scripts
Evaluate problems and complaints of the callers and provide proper solutions to them
Upsell products and services
Make relevant notes from customer interactions