TNA Solutions Pty Ltd
The Customer Service & Logistics Coordinator role will be responsible for coordinating customer sales orders, shipping and invoicing processes including contract sales, spare parts and warranty orders for the nominated Functional Group and/or regions.
This position will be based in Dubai, in our DAFZA office, reporting to the Customer Service & Logistics Manager
Key Responsibilities:
Load orders into the ERP system and liaise with clients, logistics & projects staff to clarify order requirements, as necessary, and Create folders for each customer order, updating amendments and project order management
Send order confirmations to customers within 24 hours (when a confirmed shipping date cannot be provided an order acknowledgement is to be sent. Shipping dates to be provided when available).
Ensure all invoices are created and processed within 48 hours of dispatch
Process purchase and sales orders accurately and in required time lines into the system (Axapta). Liaise with the necessary team members to gather relevant data and clarify order requirements.
Coordinate, complete and review all shipping documentation, ensuring all paperwork conforms to regulations as demanded by the country of destination and departs with the goods by the cut-off time.
Update shipment schedule with all shipment details including carrier and AWB/OBL/Con-note numbers and freight costs.
Send shipment pre-alert including commercial documentation and vessel/flight details for all shipments the same day as dispatch. (Original documents to be arranged if necessary).
Liaise with branch office Project and Logistics personnel to update status of customer order (including providing delay notifications if applicable).
Coordinate ‘Special/New’ product items with Purchasing to be ordered and delivered in a timely manner and/or to be consolidated with final contract delivery.
Provide import/export assistance regarding enquiries from co-workers including assisting with shipments and co-ordinating customs clearance with nominated broker.
Liaise with the relevant offices, the Supply Chain and Production Managers ensuring all are regularly updated on the status of orders, to ensure customer requirements are met
Update and distribute Sales Orders, Open Contracts and Contract Closing status reports each week
Qualification, Knowledge and experience
5 years+ demonstrated experience experience in booking air & sea freight and coordinating export shipments (local and international) is essential
Experience with ERP & OzDocs systems is advantageous
Able to control multiple time sensitive projects, be flexible and work accurately and efficiently under pressure
Work in a supply chain environment across continents, times zones and languages
International packing and shipping experience including export documentation, booking freight (air & sea), letters of credits, bills of lading, packing lists, certificates of origin and embassy legalisation
Extensive usage of MRP based enterprise systems
Sound knowledge and understanding of client credit management principles
Practical knowledge and understanding of purchasing, sales ordering and invoicing processes
Open communicator able to converse with the greater tna team, suppliers and clients .