Al Asayle Health and safety FZE
Roles and Responsibilities :
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities.
• Adheres to all corporate policies, guidelines, statutory requirements and recommends to senior management adoption or changes to policies and guidelines to reflect circumstances within the customer service area.
• Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems (SAP) and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order or customer information files and communicates changes to the appropriate personnel or departments.
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries forms / contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Daily Activities :
• As a part of day to day activities, need to address customers warmly and ascertain problem or request it could be via phone, email or social media.
• Advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale.
• Receive PO from the Sales department and checking about the same.
• Assist with placements of orders, refunds, exchanges, warranties or terms of sale.
• Processing and verifying the accuracy of orders from customers utilizing the organizations internal CRM / mainframe systems and customer purchase orders.
• Advising the sales department, managing director about the client feedback or comments relating to product content, pricing or any issue related to our services.
• Starts Processing PO after the getting an approval from managing director and
co -ordinate with the relevant department for the next process.
• After the conformation, Checking the PO, Vendor name, Price items, Payment terms and currency we deal with.
• Need to make a proper job order and it should be and has to be as per the PO and all job orders has to be signed in by Managing director.
• Thoroughly and effectively gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Please send profiles on [email protected]