Alfana
Customer Service jobs in Dubai
JOB ACTIVITIES
Communicate/ Respond to customer inquiries/messages received by telephone or email daily.
Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.
To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc…
Liaise with Logistics for delivery planning. (confirmed and insertion orders)
To ensure timely update of VAT records & documentation related to Direct Market, Local Marine & Dubai Export customers.
Plan, organize & coordinate export shipments for the assigned territories for timely loading & shipments.
Coordinate with internal departments e.g., Logistics, Accounts, Technical and Marketing departments for customer’s requirements
Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
Non Blendable orders – to proactively update the customers the ETA and Tentative Delivery date.
Willing to take additional tasks during the absence of a team member.
Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates)
Ensure the SOPs for customers within the customer service department are standardized and updated
JOB ACCOUNTABILITIES
Handle face-to-face enquiries from customers.
Ensure that the company satisfies its customers’ needs.
Building a good relationship with customers thru effective communication.
Ensure adherence to compliance processes and guidelines specific to the position’s roles and responsibilities.
Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
Take active role (where required) in wider cross-organizational activities/projects
Call;
056-7184558
056-1801398