Confidential
Patient Care Coordinator vacancy in Dubai, UAE
Qualifications:
-must be female arabic speaker & english as well
Experience:
Manage all incoming clients and any phone calls in a professional manner.
Ensure all paperwork (digital and non-digital) is prepared, recorded and filled accordingly.
Ensure all Clinic staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments.
Manage the daily schedule of the clinic and all bookings.
Ensure all client information is kept confidential and any sensitive information is protected at all times.
Escort clients to the nursing station at the time of their appointment.
Greet clients and create a warm and welcoming environment.
Perform any ad hoc duties as required to assist in the daily Clinic operation.
Provide information to patients on clinic services, and schedule meetings where necessary with the appropriate staff for further information on treatments offered at the Clinic.
Ensure the highest level of customer service is always provided.
KPIs for quality of care. Exit surveys and handle patient complaints and encourage patients for positive testimonials.
Post-visit follow up calls to select patients.
Monthly admin meetings with nursing station staff to ensure smooth patient management and flow.
experience in healthcare is mandatory.