Website Stetska Consulting
We are looking for an exceptional Operations Director to join our Fine Jewellery department in Dubai, UAE with a track record of exceeding targets and helping to drive business;
day to day Operations, Inventory Management, Customer Service, Accounting, infrastructure & maintenance, staffing.
Tasks:
- To be able to grow existing strategies as well as the overall growth of the business
- To measure effectiveness and efficiency of operational processes both internally and externally and continuously finds ways to improve
- To lead and mentor all store employees
- To ensure that the staff meet or surpass organisational and sales goals
- To oversee daily operations and make adjustments as necessary
- To provide timely, accurate and complete reports on the operating condition of the stores under direct supervision
- Will be responsible for gross margin, timely deliveries of customer orders, customer satisfaction and customer enquiries
- To enforce strict stock control procedures and ensure that Inventory levels are maintained
- To ensure that all HR policies are adhered to (including daily roster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organisation’s HR Manual
- To manage relationships with all external contractors / partners / suppliers
Requirements:
- from 3 years of experience in a luxury, lifestyle and Jewellery retail operations
- demonstrated ability to successfully lead and develop an operations team in a fast paced and growing environment
- excellent relationship building skills across operations, the company and externally
- strong analytical and numerical skills as well as excellent organisation skills and attention to details
- independent, intelligent decision maker, ability to multi-task and act in accordance with the best interests of the business
- proven track record of sales achievements
- Advanced level of English and Russian