Next World
We are looking for an enthusiastic Customer Experience Manager to engage with our clients and act as the main point of contact for any troubleshooting enquires that may arise with both our VR hardware and VR software. As well as being the go-to for client support, you will also spend time reviewing client data on our Insights Platform, and using it to help build new processes to streamline the client experience.
This is a full-time role, Monday to Friday. Next World is headquartered in Australia, however we have a team in Dubai who you will directly work with.
Qualifications and responsibilities include:
3+ years experience in a customer facing role
Fluent in English and Arabic (bonus points for Hindi also)
Experience with Hubspot (preferred but not essential)
Competent user of IT and virtual reality hardware
Weekly communication with clients via phone and email to increase engagement and adoption, as well as address concerns and troubleshoot basic technical issues (our development team will train you around our systems)
Visit with customers where possible / video conference to help on-boarding procedures, as well as ensure smooth, hassle-free use of our VR product (reliable transport essential)
Work with BD and Marketing to “Hero” our customers
Study and report insights and analytics around customer adoption and behaviour
Help build new internal processes to streamline the client experience
A deep passion for VR technology