Praxis
Praxis are looking for a Tech Support Agent to join our growing team in Dubai. The successful candidate will have experience in Technical Support, Customer Service or similar roles.
Roles & Responsibilities
· Maintain a high level of customer service through effective technical support, problem identification, troubleshooting and resolution via chats and emails
· Provide information on the product and services
· Analyse and identify potential technical issues
· Keep all stakeholders updated on the results of the investigation and issue resolution
· Ensure that all queries are answered and issues are resolved within a timely manner
· Oversee interconnection between cases and report it, according to internal procedures
· Be able to explain technical details with ease to non-technical clients
· Identify and manage incidents
· Work on additional projects based on the team, department and company needs
· Be the link between external and internal stakeholders
Candidate requirements:
· 1+ years’ experience in Technical Support, Customer Service or similar roles
· Level of English (both verbal and written) – Upper intermediate or higher
· Good business communication skills (both verbal and written)
· Experience with API processes, logs interpretation
· Ability to process many details and informational load
· A process improvement mindset
· Basic knowledge of networking principles
· Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience
· Eager and willing to overcome challenges
What we might consider an advantage:
· Technical background (JS, CSS, JSON)
· Jira, Zendesk, Skype and similar support tools
· Incident Management
· CRM systems with the ability to quickly learn a new software