tna solutions Pty Ltd.
Join tna, an award-winning company recognised globally for innovation and rethinking the conventional.
tna are united by a common purpose and commitment to the three Ps- People, Planet and Prosperity, in making an impact that matters. Across the globe, the Nadia and Alf Taylor Foundation continues to change lives with over 20,000 people across 39 countries directly benefiting from our Foundation supported initiatives to date.
Why work with us?
Egalitarian company structure which e. g (empowers employees and nurtures leaders)
International mobility opportunity – Opportunity to travel in your job and see the world
Professional and career development benefits and education investment
Discretionary bonus scheme rewarding individuals for performance
Birthday leave
Recognition program linked to health and lifestyle benefits
A company that truly values diversity
Volunteering opportunities with the Nadia and Alf Taylor Foundation
About the Role:
We are looking for a Technical Support Engineer to be responsible for the Installation & Commissioning of food processing equipment primarily for the Middle East & Asia region & supporting other branches globally as & when required.
This individual should possess strong analytical skills & self-motivation & team player to drive the team at the site to finish the job on time.
This position will be based in Dubai, in our DAFZA office Reporting to the After Market & Technical Manager and providing Technical Support during start-up commissioning, installations, preventative maintenance and renovations of processing equipment.
Key responsibilities:
As part of our Technical Support team, you will be required to carry out installations, commissioning, and maintenance of TNA equipment.
Provide routine maintenance and planned servicing of tna equipment in accordance with service agreements and schedules.
Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of tna equipment.
Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
Promote the value of tna’s original spare parts and upgrades to our customers.
Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
Upwards of 80% travel, at short notice, both locally and overseas, including some weekends.
Be a team player and assist your peers as and when required.
Qualifications
Qualifications in electrical & electronics engineering. Having mechanical knowledge is an added advantage.
Work Experience :
5-6 years of experience with a strong focus on installation, commissioning & service of VFFS Machines.
Experience in a field engineering role, dealing with electrical, mechanical and software issues is considered highly.
Exposure to the FMCG manufacturing industry (specifically food manufacturing and packaging) is advantageous.
Skills & Abilities:
Mechanical Aptitude, methodical and well-organised.
Ensures a collaborative approach and is able to seek and listen to feedback Self-motivated and driven, able to work unsupervised.
Ability to seize opportunities to cross-sell tna’s services.
Identification with tna values including being a team player, passionate, professional, committed, honest and treating people with dignity and respect.
Able to handle multiple time-sensitive projects, be flexible and work accurately & efficiently under pressure.
Able to problem solve & make decisions in line with organisational philosophies and practices.
Able to develop, build and maintain a strong relationship with customers, to ensure long-term service opportunities.
Proficiency in the English language.